Delete your account

You can ask us to delete your Face Off account at any time. We will action your request and erase your personal information within a reasonable period, except for limited records we are legally required to retain.

What gets deleted

• Your profile (handle, display name, email, date of birth).
• Any Google or Apple sign-in identifiers linked to your account.
• Every prediction you have ever submitted.
• Your group memberships, messages and leaderboard history.
• Any push-notification device tokens registered to you.
• Groups you own that have no remaining members.

What is retained

• Anonymised statistics — no longer linked to your identity — used only to understand product usage.
• Server logs for a short rolling window, automatically deleted on schedule. These contain timestamps and request paths.
• Records we are legally required to keep (for example, in response to a valid law-enforcement request).

Groups you own

If you are the owner of a group that still has other active members, please transfer ownership to another member before requesting deletion (open the group in the app and use Settings → Members → Transfer ownership). If you do not transfer ownership before deletion, we will reach out to the longest-standing member of each affected group and invite them to take it over so the group can continue.

How to request deletion

Email support@faceoff.co.za from the email address attached to your account, with the subject line Account deletion request.

Include in your message:

• Your Face Off handle (for example @chad).
• The email address you used to sign up.
• Confirmation that you have transferred ownership of any groups you own (or that you are happy for us to invite another member to take them over).
• (Optional) The reason you are leaving — feedback helps us improve.

We will confirm receipt within one business day and complete the deletion within a reasonable period. You will receive a final confirmation email when the deletion has run.

Prefer to do it yourself in the app? You can delete your account directly from Me → Edit profile → Delete account inside the Face Off mobile app, without needing to email us. The email route above remains available if you would rather we handle it.

Changed your mind?

If you change your mind, reply to our confirmation email before the deletion runs and we can cancel the request. Once the deletion has run the data is gone, and you will need to sign up again to use Face Off.